Website FAQs

Here are our answers to the most frequently asked questions (FAQs). Please contact us if you don't find the answer to your particular question.

  1. How should I maintain my new hardware?

    With proper care, all of our hardware should provide our customers with years of beauty. Do not use harsh chemicals or cleaners. Use only mild soapy water and then dry the hardware immediately. Most modern finishes should last a lifetime with proper care and maintenance.

  2. What materials are your knobs and handles made of?

    Most of our knobs and handles comprise brass, zinc, bronze, steel, and other alloys. Some specialty pieces are made of other materials, such as glass or ceramic, as stated in the item descriptions.

  3. Do you sell hinges and door knobs for interior and exterior doors?

    Yes, we do. Please look in our door hardware section to browse our door hardware and hinges for interior and exterior doors.

  4. Do you have a catalog?

    Our website is our catalog as the contents change frequently.

  5. Do you have a showroom?

    Yes, more info on our Timonium, MD showroom on our Showroom page.

  6. How long will it take to get my order?

    Most of our items ship from the our warehouse within 2 to 3 business days unless otherwise stated on our website. Depending on your location, the items should arrive within APPROXIMATELY 1-2 weeks.

  7. Can I return the hardware if I don't like it?

    Yes. We accept returns on most items unless they are a special order (please refer to our Return Policy page for a description of non-returnable items). If an item is defective, we will replace the item at our cost. You must call our office before returning any merchandise. No packages will be accepted without an RGA# posted on the package. Any items returned without authorization will be refused. Please read our Return Policy for more details.

  8. The screws I received with my cabinet hardware are not long enough for my cabinets. Can you send longer screws?

    1″ screws are packaged with most of our hardware to accommodate standard 3/4″ door fronts. You should be able to find the appropriate metric or 8/32″ screw length at your local hardware store.

  9. I am nervous about entering my credit card information online. Is it safe?

    All transactions on are processed through Merchant e-Solutions and are 100% safe.