We want you to be satisfied with your hardware purchase. At Knobbery, our customers' total satisfaction is our primary goal.
We realize that choosing the right product is difficult without being able to see the item in person. Therefore, we invite you to choose up to three different items (1 sample of each of 3 items) from any of our manufacturers for you to inspect in the comfort of your own home.
Do you need help narrowing down your selection to just 3 items? Call one of our hardware experts to help you with your sample order. Our showroom and customer sales support center is open Monday through Friday, 9 AM to 5 PM ET. You can reach us at (877) 278-5662. Or send us an e-mail at any time.
To Order Samples
Place your order online as if you were placing a regular order. Please note that samples must cost less than $20 each. More expensive items are not available as samples.
Type "For Samples" in the comments box found at the bottom of the order form. Then proceed with the checkout process.
You will be charged for the cost of the samples, but that cost may be refundable as described below. You will also be charged for shipping. If you choose 3 different pieces from a single manufacturer, you will pay a shipping fee of only $7. If you choose three 3 pieces from different manufacturers, you will pay a shipping fee of $7 for each manufacturer represented in your sample order.
Once You Receive Your Samples
Open the package(s) and feel free to place the samples on your cabinets. Knobbery will not penalize you for returning samples that have been opened, as long as they are still in their original condition.
Show the samples to a friend, get opinions from people whom you trust, and make sure that you are happy with your selection.
Returning the Samples
Please understand that samples can be very costly for us and for the manufacturer. Therefore, you will receive a refund only if you comply with the return policies described below.
If you return the unwanted samples and place an order for the samples within 30 days, we will refund 100% of the cost of the samples, minus the shipping costs. You can keep the sample that you chose to purchase. Please note that the value of the subsequent order must be equal to or greater than that of the samples.
Please note that this sample policy refers to cabinet hardware only. It does not cover bathroom accessories, switch plates, doorbells, tiles, and other home accessories.